Privacy Policy

The person with the highest authority at ELI DID THAT acts as the privacy officer.

To ask a question, exercise a privacy right, or make a privacy complaint, write to ELI DID THAT, 44 Laurentides Blvd., Laval, Quebec H7G 2S6, or use our Contact page and ask to reach the privacy officer.

We collect only the information needed to manage appointments and customer accounts. Depending on how you use the site, this may include:

• Your name, email address, and phone number to create and manage an account or appointment.
• The service you choose, appointment date and time, at-home visit address, and notes you choose to send us.
• Text reminder preferences. Texts are optional and are enabled only through your separate choice.
• Technical information needed to operate and secure the site, such as sign-in session cookies and your language preference.

We use this information to create and secure accounts, receive and manage appointment requests, send requested confirmations, changes, and reminders, and respond to customer questions.

Information submitted through a form is used for the service you requested. Optional uses, such as receiving text messages, have a separate choice and can be withdrawn in your account or by contacting us.

Authorized ELI DID THAT team members can access information needed to manage an appointment or account. Technology providers may process information to host the website and database (Supabase) and deliver transactional emails (Resend).

The database is configured in AWS us-east-1 in the United States. Email and hosting providers may also process information outside Quebec. The laws that apply there may differ from Quebec law.

We plan to host the website on Netlify. Once deployed, Netlify may process technical information related to website requests. Porkbun is planned as the domain registrar and does not receive booking details through this website.

Google provides the Google Map, which stays off until you choose to load it. Loading the map may share technical information such as your IP address with Google. Instagram receives information only if you choose to open an Instagram link.

Necessary cookies support sign-in sessions and remember your privacy choice. Google Maps stays off until you choose to load it; that action enables the functionality category. The site currently does not use analytics or advertising tools.

You can change or withdraw your choice at any time using “Cookie Settings” in the footer. Your choice is stored in the browser you are using.

We keep information only as long as needed to manage appointments and accounts, respond to requests, and meet legal and accounting obligations. We use reasonable administrative and technical safeguards to protect its confidentiality and security.

You may request access to or correction of your information, or withdraw consent where consent is the basis for its use. Withdrawing consent may limit features that need the information. Contact the privacy officer using the details above.

We will update this policy when our practices change. Last updated October 23, 2026.